Kevin Lockyer - Managing Partner

Kevin is an experienced senior manager, with a track record of effective leadership at Director level in the public and voluntary sectors.

With 30 years’ experience covering operational management; commissioning of volume and specialist services; senior level strategic and performance management; policy advice to senior Ministers; service and business development; and change management

Kevin brings together deep knowledge of the operational delivery of criminal justice services, both through prisons and probation, with significant experience of policy development and implementation, both within Government and independently.

Kevin has:
  • As a prison governor, been responsible for ensuring the application of relevant legal frameworks to the management of a wide range of prisoner types, including young people (aged 15-18) and terrorist prisoners requiring conditions of the highest security
  • Advised Ministers at the most senior level on operational prison policy and the translation of political ambitions into legally compliant and operationally deliverable programmes
  • Delivered significant operational change programmes, developing large scale commissioning arrangements for prison and probation services
  • As a consultant, designed and implemented innovative solutions for organisations bidding for Government contracts for the provision of prison and probation services
  • Published proposals for radical reform of the management of the prison estate and the delivery of community sentences.
Key experience includes:
  • Kevin has extensive experience of the offender management sector, as a practitioner, commissioner and senior manager.
    Kevin joined the Home Office after graduating in politics in 1987. After roles in policy development and the Ministerial secretariat, he moved into the Prison Service in the early ‘90s and undertook headquarters roles in HR and as senior policy adviser to the Director General, before becoming Deputy Governor at Belmarsh in 1996. From there, Kevin went on to become governor at Portland Young Offender Institution, leading the development of innovative regimes for young offenders, and then Governor of Bristol.
  • In 2004, Kevin became the first Regional Offender Manager for the south west, with responsibility for commissioning services from the prison and probation services in the south west region (covering 13 prison establishments and five probation areas). Leading the development of a commissioner/provider model of service specification, funding and delivery across a complex delivery landscape and in difficult operational circumstances (high prison population and capacity pressure on the probation service), he established the regional commissioning structure for correctional services from scratch, developing a commissioning strategy, establishing performance management and accountability structures and managing complex relationships across the provider community.
  • Returning to London in 2008, Kevin took on a senior role in NOMS headquarters, with responsibility for tactical and strategic management of the prison population; management of prisoner escort contracts in England and Wales holding providers to account for delivery and commissioning service variations; and Senior Responsible Officer for the re-competition of prisoner escort contracts with Board-level responsibility for service specification, volumes and performance measures.
  • In 2010, Kevin moved into the voluntary sector as Director of Services for Nacro and Chief Executive of Nacro Housing, with responsibility for all operations for the UK’s largest crime reduction charity, covering training, rehabilitation, resettlement and housing services for offenders and those at risk of offending, particularly young people. Kevin also led Nacro’s business development activity.
  • Kevin established Adaptus Consulting in 2013 to provide practical value-driven advice to organisations in the justice and related sectors. Adaptus has worked with public, voluntary and private sector clients to help develop innovative service proposals, craft successful bids and transform their strategy and delivery. Kevin also contributes regularly to justice policy debates, having authored a number of reports for leading Westminster think tanks.
  • He holds an MBA from Warwick Business School, a post-graduate diploma in Criminology from Cambridge University and is a Fellow of the RSA and of the Institute of Leadership and Management.
  • He is a professional member of the International Corrections and Prisons Association.
  • Managing Consultant (2 ½ year assignment): Supporting Working Links throughout the Transforming Rehabilitation competition, from pre-PQQ up to submitting five bids in total and securing three contracts worth a total of £360 million.
  • Lead Consultant (2 year assignment): Supporting Interserve in mobilizing Transforming Rehabilitation contracts, in particular leading the mobilisation of their prison resettlement services.

Contact Kevin: or call: 07769 658101

Dean Tams - Partner

Over 16 years’ experience driving strategic growth and product visibility for leading non-profit criminal and social justice organisations across education, employment, housing, health and offender management services

Dean has over 16 years’ experience in the voluntary sector, including operational management, business development and partnership management. He is experienced in designing innovative services for offender learning and skills, offender management, mentoring and resettlement services.

He is an expert in developing partnerships and direct sales strategies as well as developing the business strategy and processes to support growth. He has project managed large scale bid activity including branding, managing and positioning services across sectors as well as developing evidenced practice for payment by results.

Key experience includes:
  • Managing the tendering documentation and designing the partnership which was successful in securing ESF NOMS Co-financing in both round one and two for the East Midlands REACH project
  • Transforming a portfolio of services turning over £3.7 million each year, covering education, employment, housing, crime prevention and prison resettlement services across the East Midlands for Nacro
  • Developing the business strategy and partnership strategy for London Probation Trust in response to Transforming Rehabilitation
  • Managing elements of transformational programme for the spin out organisation BCA who delivered the regeneration programme on behalf of the Office of the Deputy Prime Minister’s (ODPM) New Deal for Communities (NDC) Programme delivery; a £49 million investment in community regeneration in Leicester
  • Managing the tendering documentation, financial modelling and securing £11 million of new business for Nacro covering MoJ’s prison resettlement service competitions, NOMS European Social Fund competition and Skills Funding Agency’s European Social Fund competitions for Nacro.
  • Developing the strategic commercial relationships and partnerships as a prime contractor and sub-contractor with large scale private, public and third sector partners for Offender Learning and Skills Service, MoJs Innovation Pilots and PCP2 Competitions.
  • Developing and managing the Home Office’s Positive Futures programmes; focused on early intervention and prevention for at-risk young people and those drug and/or alcohol dependant; as well as supporting Barclays Bank to develop large scale capital sport and youth facilities in local community.
  • Lead Consultant (2 ½ year assignment): Supporting Working Links throughout the Transforming Rehabilitation competition, from pre-PQQ up to submitting 5 bids in total and securing 3 contracts worth a total of £360 million.
  • Lead Consultant (3 month assignment): Supporting Working Links to successful secure the £1.2 million Greater London Authority Resettling Young Offenders service. Provided advice on operating models, finance planning, partnerships and stakeholders as well has provided bid management and bid writing support to the final proposal.
  • Lead Consultant (3 month assignment): Supporting Geo in designing their UK Justice Strategy and services. Provided advice and knowledge on market opportunities, advice on commercial value, competitors and potential strategic partnerships.

Contact Dean: or call: 07772 981634

Raj Patel - Partner

Raj has an immense amount of strategic development, programme management, contract management, performance management, business planning, business improvement, governance and auditing experience accumulated over the last 25 years in a variety of changing and dynamic organisations across the private, public and voluntary sectors.

Key experience includes:
  • Raj has led a number of merger, disposals and acquisitions of brands and business units on an international level.
  • Raj has a demonstrable track record in leading and winning contracts which scores high client satisfaction; provides market growth and; contributes positive margin and cash flow, thereby allowing investment to build future capabilities.
  • Raj has led multiple efficiency reviews contributing substantially to bottom line profitability.
  • Raj has designed end-to-end control systems to give clear line of sight, promoting accountability at every level in the organisation.
  • Raj is a strong people leader who builds good relationships and creates effective teams which pull together providing mutual support and challenge.
  • Raj is a strong communicator commercially in tune with the dynamics of different organisations.
  • Raj drives a culture of achievement and growth, setting challenging and stretching targets.
  • Raj has the ability to manage complex processes and to operate within a highly matrixed organisation.
  • Transformation Steering Board Executive, Working Links (2 year assignment)
    Driving Working Links implementation of a group-wide transformation programme following new contracts awarded as part of the Transforming Rehabilitation competition.
  • Business Development Consultant, BHSMFT NHS Trust (2 month assignment)
    Leading on key bidding activity for children and young people healthcare tenders.
  • Business Finance Lead Consultant, Phoenix Futures (1 year assignment)
    Leading on all bidding competition, contractual reviews, negotiations with funders and supply chain partners, setting up new processes and developing a housing strategy with the Executive Team.
  • Business Strategy Lead, St Andrew’s Healthcare (2 year assignment)
    Developed a USP for St Andrew’s to enter the justice sector through bidding competition for women with personality disorders in custody and upon return re-integration to the community post release.
  • Lead Consultant, MTC Novo (3 month assignment)
    Led the service design and partnership strategy for a new service intervention within the London CRC for offenders with mental health issues.
  • Service Mobilisation Lead, Aquarius, (6 month assignment)
    Providing structured implementation guidance around significant contract wins and testing future sustainability of the contracts. This required an overhaul of the strategic approach to winning new business and a review of its cost base, leading to significant changes to its operations.

Contact Raj: or Call: 07788 426435

Alex Ross - Partner

Consultant in criminal justice policy, operations and rehabilitation with more than ten years’ experience of operational management in a range of HM Prison Service prisons. Experienced in complex and large value to quick turnaround bid writing and tendering, strategy and marketplace development.

15+ years’ experience including public, private and third sector practice, excellent communicator and negotiator, accomplished in stakeholder management and shaping cross-sector projects.

Leadership and executive performance coach speciailising in developing young leaders, entrepreneurs and emerging senior leaders and improving media, communication, public presentation and confidence skills. Advanced Diploma in Leadership and Executive Coaching, Newcastle Business School.

Key experience includes:
Alex is an experienced manager, bid writer, stakeholder communications, strategy developer and leadership coach. Worked in public, private and third sectors. Knowledgeable independent consultant on criminal justice, prisons and supervision and support for ex-offenders and offenders in the community. Former NOMS Operational Manager (governor).

  • Team leadership, change management and individual development coaching for 16 Service Managers, Chief Executive Officer and 8 Directors of a leading mental health charity
  • Full organisation review of structure, resourcing and programme delivery for a Community Rehabilitation Company.
  • Leadership coaching for the CEO and senior team of a fast growing Virtual Reality business.
  • Facilitating Strategic Direction conference for the board and executive directors of a national energy sector membership organisation with over 2,000 members.
  • 3 contract wins in Transforming Rehabilitation for a national provider (£50m+ wins).
  • Recent DWP project win for a national disability and independent living charity.
  • EU/ESF research and bid writing for major national charity consortium.
  • Whole service review for a large provider of probation and rehabilitation services.
  • Leading a consortium of businesses, charities and volunteer groups undertaking significant regeneration and asset transfer in Newcastle's west end.
  • A variety of strategy and bidding support across health, mental health, assisted living, disabilities and justice for a number of charities and rehabilitation organisations.
  • Justice sector strategy consultancy to a national education provider.
  • Clients include:

  • Change Management and Performance Coaching: MIND Led a Senior Management Team for the complex mental health charity Middlesbrough & Stockton MIND. Provided a strategic review leading to new Executive Team objectives, direction and composition as well as in depth sessions on conflict management. Provided individual performance coaching for 26 managers including the CEO and Executive Team and all Service Team Leaders.
  • Consultant: Transforming Rehabilitation, Working Links Supporting Working Links throughout the Transforming Rehabilitation competition, contributing to the service design, and partnership development and tender submissions for 5 bids in total, securing 3 contracts worth a total of £360 million.
  • Operational and strategic review: Durham Tees Valley Community Rehabilitation Company (CRC) Worked with the Chief Executive and her Directors to establish both a methodology and assessment criteria (operational, financial, VFM, policy adherence, outputs, professional innovation, staff resourcing) and undertook a systematic review of the core work of DTV CRC, including:

    • A costed assessment of the quality, effectiveness and outcomes of their offending behaviour programmes;
    • A complete review of their Offender Management and casework systems;
    • A comprehensive assessment of the quality, effectiveness, resourcing and impact of their Unpaid Work programmes, and;
    • -A detailed review of the overall effectiveness of their current staff resource arrangements for their core business and created a series of innovative options and solutions to improve the impact of their business and the cost of resourcing it.

Contact Alex:

Emma Tomlinson - Partner

Consultant with extensive experience in transformation, change management, bidding, implementation and management of contracts within the criminal justice, health and social care and local authority fields.

She has extensive research and practice knowledge in relation to justice, rehabilitation, health and social care, legislation, risk management and public protection.

Twenty years’ experience working within the criminal justice and voluntary sector at operational and senior management for Probation, Prisons and NOMS and the voluntary sector.

She is a qualified Prince 2 project manager and holds an advanced Diploma in Management and Leadership.

Recent contracts include:
  • Project lead for Durham and Tees Valley CRC to implement an organisation wide change programme.
  • Interim Head of Employment Service for Blue Sky and RAPt – development of their Work and Health programme offer.
  • Review of interventions (Unpaid Work and Accredited Programmes) and delivery structure for Durham and Tees Valley Community Rehabilitation Company for transformation programme.
  • Project lead for the design and development of the case management delivery model for the Interserve Transforming Rehabilitation contracts.
  • .Development of the Interchange Service Delivery Handbook and led on the development and delivery of associated practitioner training.
  • Development of the Interserve response to the MOJ risk assessment criteria, led on the development of the Interserve assessment tool and evaluation model with Manchester Metropolitan University.
  • Service delivery lead for developing Interserve’s approach to personalisation and associated literature reviews to support this.
  • Development of an operating model and service delivery handbook for a women offender service in the South West.
  • Lead for development of the operating model and managed bid team and prepared tender responses for successful transforming rehabilitation tender for the GEO Group.
  • Designed substance misuse, health and social care and criminal justice offers, managed successful tenders and contracts to the value of circa 5 million per annum for Nacro.
  • Won and managed large-scale tenders and contracts including Reducing Re-offending in East and West Midlands prisons and NOMS ESF.
  • Involved in design of the delivery model for Nacro, Sodexo Justice Services and Social Finance for the MOJ PBR pilot process, to competitive dialogue with MOJ.

Contact Emma:


Clive Mitten - Associate

Clive is a proven leader of large-scale transformation programmes across the public sector.

With over 20 years’ experience as a senior management consultant delivering support and assurance to central and local government in the design and achievement of transformative change, Clive specialises in business analysis, modelling; quality improvement; multi-agency negotiation, policy implementation; and all aspects of project, programme and portfolio management.

Clive has significant experience of the youth justice, children’s and adults’ social care, education and multi-agency change agendas, advising and leading at senior levels in central and local government, and with partner organisations.

Clive’s experience includes:
  • As a managing consultant with Cap Gemini, Ernst & Young, Clive led the delivery of national crime prevention programmes on behalf of the Youth Justice Board, Home Office and DfES. These included the Youth Inclusion Programme (70 large projects in the most deprived wards in the country), requiring negotiation with each local authority to agree its delivery arrangements and funding. This programme was evaluated as a success by Morgan Harris Burrows.
  • Following inspection failures Clive has assumed interim Head of Service roles for local authorities with the aim of achieving service improvement and inspection success. Services have included youth justice, further education, and cemeteries. In each case a rapid analysis of the business led to solutions development, political approval to implement, rapid implementation and successful inspection.
  • Clive has undertaken for Surrey County Council the wholescale transformation of all services for young people. This required the deletion of all existing services, the modelling (functions, finances, commissioning, resources, premises, technology) of a new offer with a 25% budget reduction, and implementation including innovative outcome based procurement. This transformation was delivered to time, cost and quality. The innovative approach led to increased service delivery, receiving an award for ‘Best Public Procurement’ in 2012 from the Chartered Institute of Purchasing and Supply.
  • For the past two years Clive led the development and implementation of the largest Multi-Agency Safeguarding Hub (MASH) in England. The MASH was delivered to cost and time with four key partners (children’s social care, adults’ social care, police and health) providing over 100 staff for co-location, and a further 20 agencies and 300 schools virtually linked. This required extensive partnership business modelling and negotiation with multiple stakeholder groups. The Chief Executive, the Chief Constable and the Executive Director of Nursing, Quality and Safeguarding provided direct executive leadership over the rapid implementation of a complex county-wide programme.

Contact Clive:

Samantha Naumowicz - Associate

Sam is an experienced bid manager and bid writer, specializing in government tendering including the Department for Work and Pensions (DWP), Ministry of Justice (MoJ), and Skills Funding Agency (SFA).

Experienced in complex and large value to quick turnaround bid writing and tendering on behalf of public, private and third sector organisations.

Key experience includes:
  • Content writer and ‘critical friend’ for a multi-million-pound construction framework bid.
  • Writing content across six DWP Work and Health Programme bids, as well as the equivalent competitions in London, Manchester and Scotland.
  • Bid writer on DWP Umbrella Agreement for Employment and Health Related Services Framework bids, helping the client to become the only bidder with 100% success rate over all six framework lots.
  • Bid Managing 8 SFA ESF bids (SSU/ SSW) with a 50% success rate.
  • Writing responses to 9 DWP ESF bids.
  • Lead Bid Manager on over £600m worth of Transforming Rehabilitation bids (MoJ), managing a team of bid writers, producing bid content, quality assuring responses, ensuring compliance with specification, supporting solution development, and engaging with MoJ.
  • Contributed to three winning Work Programme bids worth £300m+, including producing template responses for the bid team, directing business strand leads to provide content to inform responses, leading on winning Wales bid.
  • ESF Families (DWP) - producing template responses that contributed to the winning East Midlands bid (c.£15m).
  • NOMS ESF CFO round 2 (NOMS) – bid writing template responses for multiple bids and leading on two CPAs, including winning London bid (£19m).
  • JCP Support Contract (2009) (DWP) – bid managed winning Devon and Cornwall bid.
  • Enterprise Coaching Programme (ERDF) – winning bid to Plymouth City Council worth c. £2m.
  • Young London Working (Mayors Fund for London) – winning bid to join up services for young people in London (c. £1m).
  • PCP2 (2012 prison competition) (MoJ) – Central to the production of £500m prison bids, working in partnership with HMPS to develop delivery models and produce bid content for the Industries section of the bids. Praised by HMPS colleagues for commitment, enthusiasm and professional ability.
  • Contract Bid Writer: UAEHRS
    Co-ordinated internal teams and produced content for winning framework submissions, helping the client become the only providers placed on all six framework lots.
  • Bid Manager: Transforming Rehabilitation, Working Links
    Taking a lead role throughout the process from PQQ through tendering and dialogue, securing 3 contracts worth a total of £360 million. Contributed to bidding strategy, service design, partnership development, internal team management / communications, and managed a team of writers on the qualitative bid responses.

Contact Samantha:

James Wellings - Associate

Consultant operating within Employability, Justice and Social Care markets with 14 years experience in operations management, service design, business transformation, project management, new contract implementation and business development.

An experienced Project and Operations Manager with a proven track record of leading and influencing project teams to successfully deliver project outcomes to defined standards, on time and to budget. Significant experience of managing the development of business target operating models, business process reengineering, implementation of new contracts, performance improvement initiatives and developing operational policy and procedures to satisfy changes in legislation.

Qualified PRINCE2 Practitioner and MoR foundation Risk Management.

Key experience includes:
James is an experienced operations manager, project manager, bid manager and writer with experience across private and public sectors. Knowledgeable independent consultant on development of target operating models, bid models and operational delivery. An experience project manager with significant experience in implementing business projects and large scale contract implementations.

  • James was the Project Implementation Manager responsible for the successful implementation of Resettlement Services in 15 prisons across BGSW CRC, DDC CRC and Wales CRC as part of the Transforming Rehabilitation contract mobilisation. Responsible for stakeholder management activity with Ministry of Justice (MOJ) Contract Management and Assurance teams, National Probation Service (NPS), Prison Governors, CRC leads and suppliers; supplier on-boarding including contract negotiation and development. All services were live on contracted start date and delivered within budget.
  • Working in partnership with Deloitte Consulting, James was the Working Links operational lead responsible for leading the development of the Working Links end state vision for the transformed business supporting integration of employability and justice businesses. Specific responsibilities included:
    • Development of the Working Links UK market value proposition.
    • Development of the Working Links value chain
    • Engagement with employees, senior managers, Directors and key stakeholders to complete a full analysis of existing business processes to understand ‘as-is’ picture and business lead for the development of a set of generic business operating processes, lower level operating processes/procedures and introduction of a Business Design Authority to ensure business approval was gained. This included the facilitation of workshops to support definition of end state processes.
    • Supported development of the Working Links business target operating model.
    • Supported development of resource models to support delivery of the target operating model.
    • Operational lead supporting the development of the new IT case management system.
  • James was the Service Design Lead for Working Links responsible for the development of financially viable operating models to support the bidding process for the Transforming Rehabilitation competition. Completed a full task analysis of all probation functions to identify operating efficiencies and support development of the operating model including integrated functions. Supported the bidding process by providing briefings to bid managers and writers on new service design, writing responses to ‘Interfaces’, “Resettlement Services’ and “Unpaid Work’, supported the bid QA process and MoJ competitive dialogue sessions
  • Bid writing and management:
    Development of bid responses for a successful framework response for a Domiciliary Care Service provider based in Leicester. Framework covering service delivery in Nottinghamshire.
    Development of successful bid responses for a Domiciliary Care Service provider – Full ITT response covering service delivery in Leicestershire.
  • Transforming Rehabilitation:
    Successful in developing solutions to secure 3 Transforming Rehabilitation contracts for Working Links valued at approx. £360m over life of contract.
  • Performance Improvement and Operations Management:
    Developed and implemented strategy to improve contract performance achieving and exceeding all performance improvement measures set by the funder. Responsible for the operational management of the £20m NOMS CFO round 2 contract in London. Managing an operational delivery team of 55, including 6 direct reports, delivery of services into 8 prisons across London, performance management of 4 partner organisations and internal delivery in the community. All KPIs exceeded over life of contract.
  • Project Management:
    Project Manager for the implementation of successful tenders from multiple contract funders including the Ministry of justice (MoJ), National Offender Management Services (NOMS), Department of Work and Pensions (DWP) and the European Social Fund (ESF).

Contact James: or Call: 07855 859 918

Karen Page - Associate

Consultant in criminal justice policy, operations and rehabilitation with over 20 years’ experience of working in probation, prisons and central government.

Karen’s experience ranges from practitioner to Inspector to Chief Officer, including male and female prisons. Strong on performance and quality improvement, demonstrating impact, building alliances and stakeholder engagement Karen has transferred these qualities across public, private and voluntary sectors.

Karen is a member of the British Association of Social Workers and a Fellow of the Probation Institute.

Key experience includes:
  • Karen brings over 20 years’ experience working in the Criminal Justice System, from practitioner to Chief Probation Officer, she has worked in three probation areas, and operated at Governor grade in prison establishments as Head of rehabilitation and resettlement. A former Inspector for HM Inspectorate of Probation scrutinising leadership and practice of probation areas across England and Wales. As Chief Probation Officer she was accountable for the service delivery and corporate functions at County level. She chaired the Local Criminal Justice Board, acted as Senior Responsible Officer for Community Engagement and led the Local Authority Group on Domestic Violence.
  • More recently Karen has held senior roles in the Ministry of Justice and the National Offender Management Service as lead for Women in the Community across the CJS to improve the delivery chains for effective rehabilitation and reduce the risks of reoffending and preventing potential future victims. This national programme of work cut across the entire CJ process and government departments including, early intervention, out-of-court disposals and rehabilitative interventions.
  • As a consultant Karen has supported organisations in the public, private and voluntary sectors with a particular focus on service design, performance improvement, equality and diversity, whole-service reviews, bid competitions, organisational design and independent inquiries.
  • Her experience at national and local level has enabled her to develop strong partnership and people management skills. She has a solid track record in performance management and quality of delivery, in addition to building capacity of VCS providers to complement the work of statutory bodies.
  • Lead for Women in the community in the CJS – supporting a national programme of over £15 million to build voluntary sector capacity to meet the complex needs of vulnerable women, increase confidence in the judiciary of local services and reduce the prison population. Over forty women's centres’supported, performance metrics developed and services monitored, probation staff co-located in voluntary sector and reduction in prison population achieved.
  • Supporting a private sector provider through the Transforming Rehabilitation competition, contributing to the service design, partnership development and tender submission. Three contracts secured worth a total of £360 million.
  • Supporting a private sector provider through the mobilisation, transition and transformation post winning five Community Rehabilitation Company contracts. Conducting comprehensive diagnostics on service delivery, co-production new service design, proof of concept testing, organisational review and associated job descriptions, harmonizing policies and developing equality analysis.
  • Operational and strategic review of Approved Premises – working with the Board of Trustees, Executive, staff and residents to review policies, performance and practice. All recommendations of review accepted resulting in a change programme including regime change, staff profile and responsibilities changed, co-production of interventions with residents and strategic planning for the Board.
  • Operational and strategic national review of Independent Monitoring Boards – Minister for Justice welcomed the review and accepted the majority of findings. Significant changes are in the process of being made as a result.

Contact Karen:

Colin Murphy - Associate (Director CJM Management Ltd)

Colin has over 25 years’ experience in the Criminal Justice Sector gained in Public, Private and Voluntary and Community Sectors.

He has a range of senior operational management skills developed through positions in: contract and audit compliance; project management; bid development and writing; operational solution design; bid management; and mobilisation, transition and transformation.

As a Senior Manager in the Criminal Justice System, Colin also has first-hand experience of managing serious incidents and conducted Investigations for both the private sector and the Home Office.

Colin has also gained experience of bidding and solution design, developing strategic operational and innovative cost effective solutions to operational challenges while ensuring operational compliance, innovation and delivery.

  • Establishing CJM Management Ltd as an independent consultancy providing support to private and VCS organisations in the justice sector.
  • Delivering improved KPT outcomes as the London Regional Director for Novus with responsibility for delivering the NOMs Offender Learning and Skills contract.
  • Formed the Justice Directorate within Catch22 and expanded provision into 15 prisons and a range of community services employing 250 staff and engaging 140 volunteers.
  • Significant BD Results:
    • HMP Thameside (Belmarsh)
    • HMP Maghull (won but not proceeded with)
    • HMP & YOI Doncaster (PbR)
    • South Yorkshire Cluster Prisons (Preferred bidder not proceeded with)

Contact Colin: or call: 07913 807959

Nick Day - Associate

I am a successful public sector entrepreneur, founder and owner of Nicholas Day Associates (nda)

For 25 years I have run a small consultancy, training, and project development company. The mission has been to help organisations that deliver public services promote positive change in collaboration with others. In recent years I have added interim management and coaching to this portfolio of products. nda became a limited company in 2011.

After gaining a degree in Human Geography from the University of Reading in 1976 I started training as a Catholic priest, while at the same time working with the street homeless in London. This led to a career change of direction, and in 1981 I gained an MA in Social Work from UEA and qualified as a probation officer. I then worked for the Devon Probation Service for 10 years, with a strong emphasis on partnership work, before setting up my own business in 1991.

  • I have run a successful small public sector consultancy business for over 26 years, delivering over 600 separate assignments of varying length and complexity, generating both greater value (thus saving the public purse) and better quality outcomes (thus bringing wider social benefit) for both commissioners and providers in the public, voluntary and private sectors.
  • I have influenced the design, delivery and culture of many public services across England that work with vulnerable people who have many varying and complex needs.
  • Key successes include:
    • A commission by Brighton & Hove City Council (2010 to 2012) to work with a group of 10 physically and learning-disabled people and their families over three years to create, specify and review a personalised model of care and support to use in their new housing association tenancy. This achieved a 36% saving on the adult social care budgets of the 10 residents and increased user satisfaction. (Housing LIN case study 58.)
    • Bid writing and service re-modelling for Chapter 1 Housing (2011 to 2014) contributing £2million of new business for domestic abuse and young people’s work.
    • With Network East Foyers in London between (2001 to 2004) we led the development and evaluation of a 3-year preventative youth offending project for residents of the foyer network (500 bed spaces) that reduced reoffending rates by 79% for young people in the project. Success was shown in the formal launch of Time for Youth (brand name for the Project) at House of Commons in 2005, a London Mayoral Award, and integration into East Potential HA core services.
  • Through three different senior leadership roles in the last 3 years I have contributed to the successful delivery on time and to specification of a major Government Transformation programme for the privatisation of the probation service.
  • In 1998 I founded a housing support agency on the basis of research I conducted showing that for every £1 invested by housing associations they gained £1.80 in housing benefit repayments to tenants, thus preventing eviction and rent arrears. It is still considered 20 years later the foremost independent debt advisory agency in Devon, increasing turnover 10-fold in 8 years.

Contact Nick: or Call: 07971-402262

Sean Reynolds - Associate (Director, Community Justice Consultancy Ltd)

Over 25 years experience working with offenders in the public and private sectors including:

Director of Leicester Local Delivery Unit and Interventions- Leicestershire and Rutland Probation Trust- led a high performing directorate including education and employment, community payback, accredited programmes, volunteers, drug and alcohol treatment, approved premises, and psychology services, as well as offender management, public protection and partnerships in Leicester. Chair of local multi-agency Reducing Reoffending Group and member of YOS Management Board, Community Safety Partnership Executive Group and MAPPA SMB Executive Group.

  • National Offender Management Service Social Enterprise Engagement Lead- highly successful national programme commended by the Cabinet Office involving pilot commissioning, network building, training and awareness raising leading to closer working between social enterprise, prisons and probation across the country.
  • Head of Regimes-HMP Rye Hill- including the design and development of new operating models for the delivery of Community Payback.
  • Operations Director-MITIE Care and Custody- responsible for prisoner work and work allocation, operational management of education contract, physical education, chaplaincy and visiting voluntary organisations, as well as Duty Governor and other Senior Management functions.
  • Five years experience as an Independent Consultant successfully supporting organisations in the justice, employability and adult social care sectors
  • Clients include:
    • FTSE listed private companies, social enterprises and charities. Roles included Independent Chair, Cheshire East Safeguarding Children and Adult Boards.
    • Successful assignments include partnership development and strategic positioning; operating model design and implementation; solution development, bid writing and management; organisational development and training; and project management and delivery.
    • Mitie, Capita, Interserve, Ingeus, PeoplePlus.
  • Many successful projects managed and delivered to achieve desired outcomes within budget and timescale
  • Design solutions completed to meet a variety of stakeholder needs including the co-design, mobilisation and implementation of a new case management model across the Midlands
  • High scoring bid submissions completed across a range of justice activity
  • Successful sustainability planning and income generation for voluntary sector clients
  • Long term and/or repeat assignments with many clients as a confirmation of client satisfaction and positive working relationships

Contact Sean: or Call: 07464 967571

Kelly Ewers - Associate

Kelly is an experienced business transformation and service design expert, with specialist expertise in criminal justice, gender specific services, welfare services, public services and stakeholder engagement.

She has led projects from concept and service design, through to solution architecture and bidding and then on to mobilisation. Most recent examples include the design of a rehabilitation industries model for HMP Berwyn, including being part of the winning bid team and transformation consultancy following the launch of the Transforming Rehabilitation agenda.

Kelly has led a number of new service design projects and complex mobilisation activities, including developing a women’s strategy under the new transforming rehabilitation contracts, designing and leading the design and business transformation for a new professional services center, building supply chains and partnerships strategies and designing a rehabilitation methodology to support prison industries growth.

A key area of this work has included building robust partnerships with key stakeholders to consult and test service design approaches; she has built up an extensive network including links with Local Authority CEOs, Community Safety Partnership Heads, the voluntary sector, key stakeholders such as MOPAC and key suppliers.

Operationally Kelly has held senior management roles and she has a track record of delivering high performing contracts, successfully managing teams, creating a cohesive culture and delivering transformational business plans. For example as Area Manager for Nacro in London, she was responsible for a mix of criminal justice, supporting people and SFA funded contracts and had revenue responsibly of £10 million a year, with a growth target of 25% per year. Kelly has delivered a range of women’s services across London including mental health inclusion projects, inclusion projects for BAME women and specialist employment support projects for women. She has also delivered employment related services to vulnerable client groups in the private, public and voluntary sector.

Areas of Expertise:
  • Business Transformation and complex contract mobilisation
  • Solution design and architecture
  • Partnerships, supply chain design and management
  • Criminal justice
  • Gender specific services
  • Youth justice
  • Prisons
  • Stakeholder engagement and relationship management
  • Welfare to work, including employer engagement

Kelly holds a First Class Honors Degree is Social Policy and Sociology, a Masters in Women and Child Abuse and is currently studying for a PhD is Policing, Crime and Community Safety. Kelly also has various management qualifications, including being Prince 2 Qualified.

Key experience includes:

Examples of recent assignments include:

  • Interserve PLC
    Transformation consultant leading the business transformation of Hampshire and Isle of Wight CRC and the design, mobilisation and business improvement of a new Professional Services Centre, with a significant focus on digital enhancement and improvements.
  • MTC Novo
    Women’s services lead leading on mobilisation planning for the women’s strategy across London, including supply chain design.
  • Regional Manager, National Offender Management Service (NOMS)
    In this role I managed the probation contracts for all of the probation trusts across the East Midlands. This required leadership of probation work across the region, ensuring probation compliance with the contracts, liaison with key regional stakeholders, particularly courts, police, local authorities and health, and the direct management of services such as PREVENT, oversight of contracts for accommodation and other related services. The overall value of the contracts was in excess of £65m
  • Capita Group – Regional Lead London and Women’s Services Work Stream Lead (TR)
    As a freelance consultant I supported high-level stakeholder engagement across London to test Capita’s solution and build strategic partnerships including meetings with Local Authority CEO’s, Community Safety Partnerships, key suppliers and other strategic stakeholders. I also contributed to solution design for young offenders and women, in addition to leading on mobilisation planning for services for women and supporting the lead consultant for mobilisation of Capita’s TTG solution.
  • Rehabilitation design lead for new Prison Industries model at HMP Berwyn.
  • Design and implementation of women’s strategy for London CRC.
  • Developing new innovation solutions for the delivery of the National Citizens Service for young people.
  • Rehabilitation work stream design lead for new prison project
  • Design, mobilisation and transformation of a Professional Services Centre across five business areas.
  • Business Transformation Projects including Local Authority Devolution deals.

Contact Kelly:

Joanne Mitchell - Associate

Criminal Justice consultant with specific expertise in operations, offender management, rehabilitation and transformation. Joanne brings over ten years experience of operational management in both public and private prisons.

Experienced in bid writing and tendering, strategy and marketplace development. 15+ years’ experience including public, private and third sector practice, excellent communicator and negotiator, accomplished in stakeholder management and risk management.

MBA qualified with Masters in Criminology and Criminal Justice.

Key experience includes:

Joanne is an experienced manager, communicator, strategy developer and stakeholder manager. Worked in public, private and third sectors. Knowledgeable independent consultant on criminal justice, prisons, probation and community services. Former Duty Governor in Scotland.

  • Change, transformation and transition lead for Local Authorities
  • Mobilisation, transition and transformation on programme delivery for a Community Rehabilitation Company
  • Successful bid member for prisons and community tenders
  • Consultant to Scottish Government on Justice, Local Government and Communities and Employability
  • EU/ESF research and bid writing for major national charity consortium
  • Whole service review for third sector providers
  • -A variety of strategy and bidding support across justice, health and employability for a number of charities and rehabilitation organisations
  • Justice advisor to Government, probation companies and prison development

Clients include:

  • Consultant: Scottish Government
    Design and delivery of programmes to support Justice Digital Strategy and integrated practices from Justice partners.
  • Change and Transition Lead
    Supported the integration and change management for the transformation of Local Authorities to align with efficiency savings, new ways of working and integrated services.
  • Consultant: Transforming Rehabilitation, Interserve
    Supporting Interserve in the mobilisation, transition and transformation from five public Community Rehabilitation Companies into integrated private delivery.
  • Bid team: Novus
    Successful tender for prisoner education and employability provision with Welsh prison.
  • Consultant: Places for People Care and Support
    Following whole service review design and transformation of Care Leavers service to increase income and referrals but to provide Care Leavers with flexible and integrated service to support their needs.
  • Bid Lead: Places for People Care and Support
    Successful bid tender for £5 million accommodation and support service for young people.
  • Duty Governor: Sodexo Justice Services
    Opened and developed new private prison, including set up of case management and segregation units, design and development of community services and commander role in successful conclusion of several high risk incidents.

Contact Joanne: or call: 07846 012993

David Johnstone - Associate

David works with companies to develop bid submissions and deliver contract mobilisations and change programmes.

When bidding contracts his real expertise is in understanding the requirements of the bid and then working with subject matter experts to develop each element of the submission.

He has designed and managed multiple change programmes and projects across different sectors and focuses on delivering the business benefits, continually reviewing the business case and ensuring that the right resources, governance and communications are in place to ensure the outcomes can and will be achieved.

David takes a hands on approach and has the benefit of working in multiple sectors, using various project management methodologies and systems. His background is in change management and business development. Spending the last eight years as an internal and external consultant and prior to this he managed the operations of a support services business and worked in professional accountancy.

In recent years he has worked in the criminal justice, civil engineering, construction, multi utility, pharmaceutical, and rail sectors.


David has supported clients in excess of £6bn of bids, mobilisations and change programmes over the last eight years.
David has particular track record in managing the end to end bid process, including:

  • Managing teams, virtual teams and stakeholders
  • Developing the operational solution and financial model
  • Competitive dialogue
  • Working with subject matter experts and then writing the responses
  • Leading the mobilisation and transition section of the bid, including designing the programme plans, the team required, and cost of the mobilisation.

He has been a key team member in justice sector bids and mobilisations for Prisoner Escorting and Custody Services; Prison Competition Procurement; Electronic Monitoring; and Transforming Rehabilitation.

Contact David: