Kelly Ewers - Associate
Kelly is an experienced business transformation and service design expert, with specialist expertise in criminal justice, gender specific services, welfare services, public services and stakeholder engagement.
She has led projects from concept and service design, through to solution architecture and bidding and then on to mobilisation. Most recent examples include the design of a rehabilitation industries model for HMP Berwyn, including being part of the winning bid team and transformation consultancy following the launch of the Transforming Rehabilitation agenda.
Kelly has led a number of new service design projects and complex mobilisation activities, including developing a women’s strategy under the new transforming rehabilitation contracts, designing and leading the design and business transformation for a new professional services center, building supply chains and partnerships strategies and designing a rehabilitation methodology to support prison industries growth.
A key area of this work has included building robust partnerships with key stakeholders to consult and test service design approaches; she has built up an extensive network including links with Local Authority CEOs, Community Safety Partnership Heads, the voluntary sector, key stakeholders such as MOPAC and key suppliers.
Operationally Kelly has held senior management roles and she has a track record of delivering high performing contracts, successfully managing teams, creating a cohesive culture and delivering transformational business plans. For example as Area Manager for Nacro in London, she was responsible for a mix of criminal justice, supporting people and SFA funded contracts and had revenue responsibly of £10 million a year, with a growth target of 25% per year. Kelly has delivered a range of women’s services across London including mental health inclusion projects, inclusion projects for BAME women and specialist employment support projects for women. She has also delivered employment related services to vulnerable client groups in the private, public and voluntary sector.
Areas of Expertise:
- Business Transformation and complex contract mobilisation
- Solution design and architecture
- Partnerships, supply chain design and management
- Criminal justice
- Gender specific services
- Youth justice
- Stakeholder engagement and relationship management
- Welfare to work, including employer engagement
Kelly holds a First Class Honors Degree is Social Policy and Sociology, a Masters in Women and Child Abuse and is currently studying for a PhD is Policing, Crime and Community Safety. Kelly also has various management qualifications, including being Prince 2 Qualified.
Key experience includes:
Examples of recent assignments include:
- Interserve PLC
Transformation consultant leading the business transformation of Hampshire and Isle of Wight CRC and the design, mobilisation and business improvement of a new Professional Services Centre, with a significant focus on digital enhancement and improvements.
- MTC Novo
Women’s services lead leading on mobilisation planning for the women’s strategy across London, including supply chain design.
- Regional Manager, National Offender Management Service (NOMS)
In this role I managed the probation contracts for all of the probation trusts across the East Midlands. This required leadership of probation work across the region, ensuring probation compliance with the contracts, liaison with key regional stakeholders, particularly courts, police, local authorities and health, and the direct management of services such as PREVENT, oversight of contracts for accommodation and other related services. The overall value of the contracts was in excess of £65m
- Capita Group – Regional Lead London and Women’s Services Work Stream Lead (TR)
As a freelance consultant I supported high-level stakeholder engagement across London to test Capita’s solution and build strategic partnerships including meetings with Local Authority CEO’s, Community Safety Partnerships, key suppliers and other strategic stakeholders. I also contributed to solution design for young offenders and women, in addition to leading on mobilisation planning for services for women and supporting the lead consultant for mobilisation of Capita’s TTG solution.
- Rehabilitation design lead for new Prison Industries model at HMP Berwyn.
- Design and implementation of women’s strategy for London CRC.
- Developing new innovation solutions for the delivery of the National Citizens Service for young people.
- Rehabilitation work stream design lead for new prison project
- Design, mobilisation and transformation of a Professional Services Centre across five business areas.
- Business Transformation Projects including Local Authority Devolution deals.